simple style, cozy fabric

fashion for minimalist

FAQ

Q: How do purchase my order on the site?

 

A: To order your purchase: -

  1. Click “ADD TO CART” button on the products you wish to purchase.
  2. Select Colour or Size if available
  3. Select your quantity
  4. After that, Click on the shopping cart on the top right of the corner to review your cart.
  5. Click 'UPDATE CART' if there is item missing in the cart or go back to the product and add again.
  6. Click 'CHECKOUT' and proceed to the summary of the Price
  7. Fill up your Delivery Information, or select your previous information.
  8. Fill up your Billing Information. or select 'MY BILLING INFORMATION IS THE SAME AS MY DELIVERY'
  9. Enter Discount Code if any
  10. Press Calculate Shipping and system will show whether you are eligible for free shipping or not.
  11. In Payment Method will display your order total, inclusive or discount and shipping cost (if any)
  12. Select your payment method
  13. Fill up Order comments if any
  14. Click on review order and proceed to the payment pages

 

Q: What are the payment methods available?

  

A: Simploth & Clothgeous offers various kind of Payment Methods as shown below: -

  1. Credit Card

Via PayPal (Visa or Mastercard / American Express / PayPal Funds)

Via Ipay88 (Visa or Mastercard / Internet Banking)

 

  1. ATM / Online Bank Transfer

Bank: Public Bank

Bank Account: 3198500529

Account Name: Simploth & Clothgeous

After you made the payment,

You can choose following to send us the details

  1. Email to us
  2. Facebook Messenger to us
  3. Go back to website,
    1. Click on the 'Account' go to Tab 'Orders'
    2. Click on 'Update Payment'
    3. Select your Transaction Type, either Bank Transfer or ATM
    4. Enter your Transaction Reference Number
    5. Enter your IB Nickname
    6. Enter the Transaction Date and Time

with the details of:

Bank Name:

Banking Date and Time:

Transaction Reference No:

Total amount you have paid:

Your Order No:  (Can be find on 'Account' and the top right of the corner)

You may scan and email us the above info to Email Address: simplothandclothgeous@gmail.com

Note: Your purchased products will not be delivered until payment is confirm. If you have any doubts on payment, please immediately whatsapp or call 016 - 711 2172 

  

Q: How to change my account personal information and shipping address?

  

A: Log-in to your account → Click on “Account” at Top Right Corner → Click "Edit" under personal information. However, for shipping address, just save it on your next purchase. you will able to choose right away on your shipping address when purchase.

 

Q: I forgot my Password for my account. What should I do to retrieve it?

  

A: Click on “Forgotten Password” and fill your username or email that used to register the account in the box.

Click Submit.

A verification token will be sent to you. Once you have received the token, click on the link on email, and press "Login" and you will be able to choose a new password for your account.

 

Q: Can I cancel an existing order that have been made?

  

A: Yes, only if the order is still on pending status.

- Please send an email to our customers service email at sales@simplothclothgeous.com.my with the message title “Request to cancel order” in order to inform us about the cancellation order.

- Orders that are in shipping or shipped will not be cancel.

 

Q: What is the product's transaction currency?

 

 A: All products transaction currency will be done in Ringgit Malaysia.

  

Q: How long does the delivery usually takes?

 

 A: Delivery usually will take about 1 to 3 working days for West Malaysia and 3 to 5 days for East Malaysia.

  

Q: I still have doubts!

 A: Sorry that we're unable to clear your doubts in the F.A.Q page. Please kindly send us an email to simplothandclothgeous@gmail.com for us to clear your doubts.